Last Updated: July 1, 2026
Welcome to SOFIRABATH. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse products, place an order, complete payment, subscribe to emails, or contact us.
SOFIRABATH is an online store for bath care and body cleansing products. We mainly offer bath tools, body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, shower care sets, spa gift kits, and other personal care accessories.
By using this website, you confirm that you have read and understood this Privacy Policy.
1. Information We Collect
To provide shopping, shipping, after-sales, and customer service support, we may collect the following information.
1.1 Order and Contact Information
When you place an order, contact us, or request after-sales support, we may collect:
• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order number
• Purchased product information
• Shipping method
• Tracking information
• Customer service communication records
This information is mainly used for order confirmation, product shipment, tracking, returns, refunds, order cancellations, and customer service.
1.2 Product and After-Sales Information
Because SOFIRABATH sells personal bath care products, when handling after-sales issues, we may collect information related to the product condition, such as:
• Product photos
• Outer packaging photos
• Shipping label photos
• Missing item descriptions
• Product damage descriptions
• Information about whether the product has been opened or used
• Reasons for return, refund, or exchange
This information is used to verify whether the product has shipping damage, was sent incorrectly, is missing items, has an obvious quality issue, or meets return and refund conditions.
1.3 Payment-Related Information
When you complete payment on the website, payment information is usually processed by third-party payment service providers.
We do not store complete bank card numbers, full credit card information, security codes, or payment passwords on our own servers.
We may receive limited payment information related to order processing, such as:
• Payment status
• Transaction number
• Payment time
• Payment method type
• Billing information
• Refund status
• Risk review results
• Payment dispute or chargeback information
This information is used to confirm payment, process orders, handle refunds, manage payment disputes, prevent fraudulent transactions, and meet compliance requirements.
1.4 Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Browsing time
• Referring page
• Click behavior
• Cookie or similar technology information
This information is mainly used for website operation, security protection, traffic analysis, user experience optimization, and fraud prevention.
1.5 Email Subscription Information
If you voluntarily subscribe to our email list, we may collect your email address and send you:
• New product updates
• Bath care tips
• Body cleansing product recommendations
• Gift set recommendations
• Promotions
• Coupon codes
• Order-related reminders
You may unsubscribe at any time through the unsubscribe link at the bottom of our emails, or by contacting us.
2. How We Collect Information
We may collect information through the following methods:
• Information you provide when placing an order on the website
• Information you provide when creating an account or submitting a form
• Information you provide when subscribing to emails
• Information you provide when contacting us by email or customer service channels
• Information you provide when requesting returns, refunds, or exchanges
• Information automatically collected through cookies when you visit the website
• Necessary information provided to us by third-party payment, logistics, analytics, or security service providers
We only collect information related to website operation, order fulfillment, customer service, payment security, and after-sales processing within a reasonable business scope.
3. How We Use Your Information
We may use your personal information for the following purposes:
• Processing and confirming orders
• Arranging product packaging and shipment
• Providing tracking information
• Handling returns, refunds, exchanges, and order cancellations
• Responding to customer inquiries
• Verifying payment status
• Preventing fraud, abuse, or unauthorized transactions
• Improving website functions and shopping experience
• Recommending suitable bath care products or gift sets
• Sending order notifications and service emails
• Sending marketing emails with your consent
• Complying with legal, tax, accounting, and compliance requirements
• Handling payment disputes, chargebacks, or risk reviews
We will not collect or use your personal information without a reasonable business purpose.
4. Order Fulfillment and Shipping Information
To complete order delivery, we may provide necessary information to logistics carriers, warehousing providers, or order processing service providers, such as:
• Recipient name
• Shipping address
• Phone number
• Product information
• Package weight or dimensions
• Tracking information
This information is used only for product shipment, delivery, tracking, delivery issue handling, and after-sales service.
If the shipping information you provide is incorrect, incomplete, or undeliverable, it may cause order delays, delivery failure, package returns, or package loss.
5. Payment Security and Third-Party Payment Services
SOFIRABATH may use third-party payment service providers to process online payments.
Payment service providers may process your payment information according to their own privacy policies and security rules, including payment verification, risk identification, fraud prevention, refunds, and dispute handling.
We will not ask you by email, SMS, or phone to provide:
• Full bank card number
• Credit card security code
• Payment password
• Bank account password
• One-time verification code
If you receive any suspicious payment request, please contact us first to confirm.
6. Cookies and Similar Technologies
Our website may use cookies, pixel tags, log files, or similar technologies to support normal website operation and improve user experience.
Cookies may be used to:
• Remember shopping cart contents
• Keep website functions running properly
• Analyze website visits
• Improve page loading and browsing experience
• Understand product browsing and purchase behavior
• Support advertising or marketing performance analysis
• Help identify abnormal visits or fraudulent behavior
You can manage or disable cookies through your browser settings. However, if certain cookies are disabled, some website functions may not work properly, such as shopping cart, checkout, or account features.
7. Marketing Emails
If you voluntarily subscribe to the SOFIRABATH email list, we may send you content related to bath care and body cleansing products, such as:
• New product recommendations
• Bath care tips
• Gift set recommendations
• Promotions
• Coupon codes
• Limited-time offer reminders
You may unsubscribe at any time.
After unsubscribing, you may still receive necessary service emails related to your order, such as:
• Order confirmation
• Shipping notification
• Tracking updates
• Refund notification
• Customer service replies
• Policy update notices
These service emails are related to your order or account service and are usually not considered marketing emails.
8. How We Share Information
We do not sell customers’ personal information for money.
However, in order to operate the website, fulfill orders, and provide services, we may share information with the following third parties within the necessary scope:
• Payment service providers
• Logistics carriers
• Warehousing or order processing service providers
• Email service providers
• Website hosting and technical service providers
• Data analytics service providers
• Fraud detection and security service providers
• Customer service tools or order management systems
• Legal, tax, accounting, or compliance advisors
• Government agencies, regulators, or law enforcement authorities when required by law
These third parties should process your information only within the scope necessary to provide the relevant services.
9. Data Retention Period
We retain your personal information for as long as necessary to achieve the purposes described in this Privacy Policy.
For example, we may retain order and transaction records for the following reasons:
• Completing orders and after-sales service
• Handling returns, refunds, exchanges, and disputes
• Complying with tax, accounting, and legal obligations
• Preventing fraudulent transactions
• Maintaining customer service records
• Resolving potential disputes
When information is no longer needed, we will delete, anonymize, or securely retain it according to applicable requirements.
10. Information Security
We take reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.
These measures may include:
• Using secure payment service providers
• Restricting internal access permissions
• Protecting order and customer data
• Monitoring abnormal transactions or fraud risks
• Using secure website connections
• Regularly maintaining website systems
However, please note that no internet transmission or electronic storage method can be guaranteed to be 100% secure. Therefore, we cannot promise absolute security, but we will do our best to protect your information.
11. Customer-Submitted Photos and After-Sales Materials
When handling shipping damage, wrong items, missing items, returns, refunds, or exchanges, customers may need to submit product photos, packaging photos, shipping label photos, or issue descriptions.
These materials are used only to:
• Verify order issues
• Determine product condition
• Process returns, refunds, or exchanges
• Communicate with logistics carriers
• Handle payment disputes or after-sales records
We will not use these materials for public purposes unrelated to order after-sales service unless we obtain the customer’s consent or are required by law.
12. Personal Care Product Notice
Some products sold by SOFIRABATH are personal bathing, body cleansing, and care items.
When handling returns, refunds, or product issues, we may ask customers to confirm whether the product has been:
• Opened
• Used
• Washed
• In contact with the body
• Affected by stains, odors, hair, or liquid marks
This information is used only to determine whether the product meets return, refund, or exchange conditions.
We will not ask customers to provide personal body health information unrelated to the order issue.
13. Your Privacy Rights
Depending on the applicable laws in your region, you may have the following rights:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain information processing
• Object to certain marketing uses
• Unsubscribe from emails
• Request order or account-related information
• Submit inquiries or complaints about privacy issues
If you need to exercise these rights, please contact us using the contact details at the bottom of this policy.
To protect customer information security, we may ask you to provide your order number, email address, or other necessary information to verify your identity.
14. California Customer Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, use, and share, and the right to request deletion or correction of certain personal information.
We will not discriminate against you for exercising your privacy rights according to law.
If you would like to submit a privacy-related request, please contact us by email using the contact details at the bottom of this policy.
15. European Economic Area, United Kingdom, or Other International Customers
If you are located in the European Economic Area, the United Kingdom, or another region with applicable data protection laws, our processing of your personal information is usually based on one of the following grounds:
• Necessary to fulfill an order contract
• Necessary to provide customer service
• Necessary to comply with legal obligations
• Based on our legitimate business interests, such as website security, fraud prevention, order management, and service improvement
• Based on your consent, such as subscribing to marketing emails
You may contact us to request access, correction, deletion, or restriction of the processing of your personal information.
16. International Data Transfers
Because SOFIRABATH provides services to customers in different regions, your information may be processed or stored outside your country or region.
When cross-region data processing occurs, we will try to take reasonable measures to protect your personal information and require relevant service providers to process information according to applicable data protection requirements.
17. Children’s Privacy
This website does not directly sell products or provide services to children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us without guardian consent, please contact us. We will take reasonable measures to delete the relevant information after verification.
If a parent or guardian purchases bath care products for family members, the order information should be provided and managed by an adult.
18. Third-Party Website Links
Our website may contain third-party websites, payment pages, logistics tracking pages, social media links, or other external resources.
If you click a third-party link and leave our website, that third party’s privacy practices are not governed by this Privacy Policy.
We recommend that you read the privacy policies and terms of service of third-party websites or services before using them.
19. Payment Disputes and Risk Reviews
If an order involves payment disputes, chargebacks, fraud risks, refund reviews, or compliance checks, we may retain and use related order information, including:
• Order records
• Payment status
• Tracking information
• Delivery proof
• Customer service communication records
• Refund or return records
• Photos or descriptions submitted by the customer
• Website policy explanations
This information may be used to respond to requests from payment providers, banks, logistics carriers, or compliance reviews.
20. Policy Updates
We may update this Privacy Policy from time to time based on business changes, website function adjustments, legal requirements, or service provider changes.
The updated Privacy Policy will be posted on this page with the latest update date.
We recommend that you review this page regularly to understand how we protect your personal information.
21. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or your privacy rights, please contact us:
Phone: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT
We will provide assistance as soon as possible.