Thank you for shopping at SOFIRABATH. We want you to be satisfied with the bath care products you purchase. If the product you receive does not meet your expectations, or if there are issues such as shipping damage, wrong items, or missing items, please contact us according to the return policy below.
This Return Policy applies to bath tools, body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, shower care sets, spa gift kits, and other personal care accessories purchased from the official SOFIRABATH website.
Because our products are personal cleansing and body care items, products that have been used, washed, contacted the body, or opened in a way that affects resale handling or hygiene safety are usually not eligible for return.
1. Return Request Period
Customers may request a return within 30 days after the product is delivered.
The return period is based on the delivery date shown in the tracking information. After 30 days, we may not be able to accept a return request.
If the product you receive has shipping damage, was sent incorrectly, is missing items, or has an obvious quality issue, please contact us within 3 days after the tracking shows delivery so that we can review and handle the issue in time.
2. Return Eligibility
Products may be eligible for return if they meet the following conditions:
• The return request is submitted within 30 days after delivery
• The product has not been used, washed, or contacted the body
• The product remains in its original condition
• Original packaging, tags, instruction cards, accessories, and gifts are complete
• The product has no stains, odors, liquid marks, hair, or human-caused damage
• An order number or proof of purchase can be provided
• The return request has been confirmed by SOFIRABATH customer service
For personal care products such as shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, and body brushes, returns may only be accepted if the product is unused, the packaging is intact, and the product meets hygiene return requirements.
3. Non-Returnable Situations
Returns are usually not accepted in the following situations:
• Orders beyond the 30-day return period
• Products that have been used, washed, or contacted the body
• Products with opened packaging that affects hygiene safety or resale handling
• Products with stains, odors, hair, liquid marks, or obvious signs of use
• Personal care items such as shower poufs, exfoliating gloves, exfoliating bath towels, and bath towels that have been opened and used
• Body brushes, bath brushes, or cleansing tools that have been used for body care or exposed to water
• Original packaging, tags, accessories, or gifts are seriously missing
• Products damaged due to customer reasons
• Final Sale, Clearance Sale, or items clearly marked as non-returnable or non-exchangeable on the product page
• Gift cards, electronic coupons, or digital content
• Packages returned without our confirmation
• Problem orders caused by an incorrect address, refusal of delivery, or long-term failure to collect the package
If the returned product does not meet the return conditions, we reserve the right to reject the return request or return the product to the customer after receiving it. Any additional shipping costs may need to be paid by the customer.
4. How to Request a Return
If you need to request a return, please contact us by email first. Please do not return products without confirmation.
Please email us at:
Email: info@sofirabath.com
Please include the following information in your email:
• Order number
• Email used to place the order
• Recipient name
• Product name you wish to return
• Reason for return
• Photos showing the current condition of the product
• Photos of the product packaging
• If the issue involves damage, wrong items, or missing items, please provide photos of the shipping label
After we receive your return request, we will review it based on the order status, product type, hygiene condition, and reason for return.
If your return request is eligible, we will provide return instructions. Please return the product according to the return guidance we provide.
5. Return Shipping Costs
If the return is due to personal reasons, such as:
• You do not like the product
• You changed your mind after purchase
• You selected the wrong color, style, or set
• You placed the wrong order
• You no longer need the product
• The product has no quality issue but does not meet your personal expectations
The return shipping cost is usually the customer’s responsibility.
If the return is due to the following reasons:
• Wrong product was sent
• Product is missing items
• Product has an obvious quality issue
• Product was damaged during shipping
• The received product clearly does not match the order contents
We will handle the issue based on the actual situation and may cover reasonable return shipping costs, or provide solutions such as reshipment, replacement, partial refund, or full refund.
Return packages sent without our confirmation may not be properly identified or processed.
6. Hygiene Requirements for Personal Care Products
Because products sold by SOFIRABATH are used for personal bathing, body cleansing, and care, we have hygiene requirements for returned products.
Once the following products have been used, they are usually not eligible for return:
• Exfoliating gloves
• Shower poufs
• Exfoliating bath towels
• Bath towels
• Body brushes
• Bath brushes
• Shower care tools
• Opened or used personal care items in spa care sets
Please carefully inspect the product before use. If the product is damaged, incorrect, missing items, or has an obvious issue, please contact us before using it.
Once a product has been used for body cleansing, showering, exfoliating, or other personal care purposes, it may not be accepted for return even if it is still within the 30-day return period.
7. Return Packaging Requirements
Please package the product properly when returning it to avoid damage during return shipping.
When returning the product, please use the original packaging or similar protective packaging whenever possible, and make sure that:
• The product remains clean and dry
• Tags, instruction cards, accessories, and gifts are returned together
• The package is securely sealed
• A trackable shipping method is used
• You keep the return shipping receipt until the return process is completed
If the product is damaged during return shipping due to improper packaging, or if the product condition does not meet hygiene return requirements, we may not be able to provide a full refund.
8. Return Review and Processing Time
After we receive the returned product, we will inspect its condition.
Return review usually takes 3–5 business days.
The review may include but is not limited to checking:
• Whether the product is from the original order
• Whether the product is within the return period
• Whether the product has not been used, washed, or contacted the body
• Whether the product remains in its original condition
• Whether packaging, tags, accessories, and gifts are complete
• Whether the product meets hygiene return requirements for personal care items
• Whether the product meets the requirements of this Return Policy
After the review is approved, we will arrange a refund according to the Refund Policy.
If the returned product does not meet the return conditions, we will notify the customer by email. Depending on the situation, the product may be returned to the customer, and related shipping costs may be the customer’s responsibility.
9. Exchange Notice
If the product you receive has shipping damage, was sent incorrectly, is missing items, or has an obvious quality issue, we may provide an exchange or reshipment depending on the actual situation.
If the customer wants to exchange the product for a different color, style, set, or other product due to personal reasons, please contact us first to confirm whether the original product meets the return conditions and whether the desired product is in stock.
Exchanges may involve additional shipping fees or price differences. The specific details will be confirmed with the customer before processing.
10. Damaged, Missing, or Wrong Items
If you find any of the following issues after receiving your product, please contact us within 3 days after the tracking shows delivery:
• Product was damaged during shipping
• Wrong product was received
• A multi-piece set is missing accessories listed on the product page
• Outer packaging is seriously damaged and affects product condition
• Product clearly does not match the order contents
• Product has an obvious quality issue
Please provide the following materials:
• Order number
• Product photos
• Outer packaging photos
• Shipping label photos
• Photos of all items received
• Description of the issue
We will review the situation and provide a reasonable solution, including resending missing items, replacing the product, issuing a partial refund, or issuing a full refund.
Issues not reported within 3 days may affect the after-sales handling result.
11. International Returns
International orders are also subject to this Return Policy.
However, international returns may involve higher shipping costs, customs duties, clearance fees, import taxes, or other local charges.
Unless the product has a quality issue, was sent incorrectly, is missing items, or was damaged during shipping, international return shipping costs and related fees are usually the customer’s responsibility.
If an order is returned because the customer refuses to pay duties, refuses customs clearance, fails to cooperate with local logistics, or does not collect the package for a long period, related costs may be deducted from the refund amount.
12. Refused Packages
If a customer refuses a package without our confirmation, it may not be treated as a normal return.
Refused packages may result in the following costs:
• Original shipping fee
• Return shipping fee
• Carrier handling fee
• Storage fee
• Other non-recoverable costs
The above costs may be deducted from the refund amount.
If a refused package is lost, damaged, destroyed, or cannot be returned during the return process, we may not be able to provide a refund.
13. Return Address Notice
Please do not send products directly to the website footer address or office address unless we clearly provide that address as the return address.
Different products may need to be returned to different return processing locations. To ensure that your return can be properly identified and processed, please contact us by email first and obtain return instructions.
Packages returned without authorization may not be eligible for refund or exchange processing.
14. Relationship with the Refund Policy
This page mainly explains return conditions, return procedures, and return responsibilities.
For rules regarding refund amounts, refund methods, refund timing, partial refunds, and rejected refunds, please refer to our Refund Policy.
Approval of a return request does not necessarily mean that a full refund will be issued. The final refund amount will be determined based on the product condition, reason for return, original shipping fee, return shipping fee, discounts, taxes, and the Refund Policy.
15. Contact Us
If you need to request a return or have any questions about the return process, please contact us:
Phone: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT
We will provide assistance as soon as possible.