Last Updated: July 1, 2026

Thank you for shopping at SOFIRABATH. We value customer payment security, order information protection, and a transparent shopping experience.

This Payment & Security Policy explains the payment methods available when shopping on the official SOFIRABATH website, payment processing, transaction security, order review, refund methods, and anti-fraud reminders.

SOFIRABATH is an online store for bath care and body cleansing products, mainly offering body brushes, bath poufs, exfoliating gloves, washcloths, bath towels, shower care sets, SPA gift sets, and other personal care accessories.

1. Accepted Payment Methods

SOFIRABATH supports the payment methods displayed on the website checkout page.

Common payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Debit Cards
• Credit Cards
• Other secure payment methods displayed at checkout

The specific available payment methods are subject to what is shown on the checkout page.

We may adjust available payment methods based on region, payment service provider, risk review, or website operation needs.

2. Payment Currency

Product prices on the website are usually based on the currency displayed on the checkout page.

If you pay with a non-local currency bank card or an international payment method, your bank or card issuer may charge:

• Currency conversion fees
• International transaction fees
• Cross-border payment fees
• Bank processing fees

These fees are charged by the customer’s bank or payment institution, not by SOFIRABATH, and usually do not appear in our order total.

If you have questions about any additional charges, please contact your bank or card issuer for confirmation.

3. Payment Processing

When you complete payment at SOFIRABATH, payment information is usually securely processed by a third-party payment service provider.

SOFIRABATH does not store full bank card numbers, full credit card information, credit card security codes, or payment passwords on its own servers.

We may receive limited payment information related to order processing, such as:

• Whether the payment was successful
• Transaction ID
• Payment time
• Payment method type
• Billing information
• Refund status
• Risk review results
• Payment dispute or chargeback records

This information is used to confirm orders, arrange shipment, process refunds, identify risky transactions, and provide customer service.

4. Transaction Security

We make reasonable efforts to protect customer transaction security through appropriate technical and administrative measures.

These measures may include:

• Using secure third-party payment services
• Encrypting the transmission of order and payment-related information
• Restricting internal access permissions
• Monitoring abnormal orders or risky transactions
• Retaining necessary order and payment records
• Using order review procedures to reduce fraud risk
• Handling refunds and disputes according to applicable requirements

Please note that no internet transmission or electronic storage method can guarantee 100% security, but we will take reasonable measures to protect your order and payment-related information.

5. We Will Not Ask for Sensitive Payment Information

To protect your account and payment security, SOFIRABATH will not ask you by email, phone, SMS, or social media to provide the following information:

• Full bank card number
• Credit card security code
• Payment password
• Bank account password
• One-time verification code
• Online banking login information
• Third-party payment account password

If you receive any message claiming to be from SOFIRABATH and asking for the sensitive information listed above, please do not reply and do not click suspicious links.

You may contact us through our official email for confirmation:

Email: info@sofirabath.com

6. Order Payment Confirmation

After payment is completed, the system will usually send an order confirmation email to the email address provided during checkout.

The order confirmation email usually includes:

• Order number
• Purchased product information
• Order amount
• Shipping information
• Order time
• Order status

If you do not receive an order confirmation email after completing payment, please first check your spam, junk, promotions, or advertising email folders.

If you still cannot find it, please contact us and provide your order email, recipient name, and payment time. We will assist in checking your order.

7. Payment Failure or Duplicate Charges

Payment failure may be caused by the following reasons:

• The bank declined the transaction
• Insufficient card balance
• Incorrect card information
• Billing address does not match bank records
• Payment provider risk block
• Network connection issue
• Additional bank verification required
• International transaction restricted by the card issuer

If payment fails, please check your card information or contact your bank to confirm whether the transaction was blocked.

If you believe you have been charged more than once, please first confirm:

• Whether you received multiple order confirmation emails
• Whether the bank record shows an actual charge rather than a temporary authorization
• Whether one transaction is still in pending status
• Whether multiple payment attempts were made

If you are still unsure, please contact us and provide your order number, order email, and payment time. Please do not send full bank card numbers or security codes by email.

8. Temporary Authorization Notice

Some banks or payment institutions may show a temporary authorization or pending charge during a payment attempt.

If the order was not successfully created, the temporary authorization will usually be automatically released by the bank or payment institution within a certain period.

The release time depends on your bank or card issuer and may take several business days.

SOFIRABATH cannot directly control how quickly a bank releases a temporary authorization. If you have questions, please contact your bank or card issuer.

9. Order Security Review

To protect customers and website transaction security, we may conduct a security review for certain orders.

The following situations may trigger an order review:

• Unusual order amount
• Unusual purchase quantity
• Significant difference between billing address and shipping address
• Invalid email or phone information
• Payment provider indicates transaction risk
• Multiple orders placed by the same customer within a short time
• Shipping address cannot be verified
• Order shows suspected fraud risk

During the order review period, order processing may be temporarily delayed.

If we need to further confirm order information, we may contact the customer through the email address provided during checkout.

10. Risk Order Cancellation

If an order shows clear payment risk, fraud risk, address issues, unverifiable customer information, or if the payment service provider indicates transaction risk, SOFIRABATH may suspend, reject, or cancel the order.

Orders may be canceled in the following situations:

• Abnormal payment information
• Suspected unauthorized payment
• Clearly incomplete order information
• Customer is unable to cooperate with order confirmation
• Shipping address is undeliverable or cannot be verified
• Transaction is marked as high-risk by the payment provider
• Order shows signs of fraud, abuse, or malicious purchasing

If an order is canceled due to risk review and payment has already been successfully completed, we will arrange a refund to the original payment method according to the actual situation.

11. Refund Method

All eligible refunds are usually returned to the customer’s original payment method.

We cannot refund to a bank card, account, or third-party payment method that is unrelated to the original order payment method.

For example:

• If paid by credit card, the refund is usually returned to the original credit card
• If paid by debit card, the refund is usually returned to the original debit card
• If paid through a third-party payment method, the refund is usually returned to the original payment account

If your original payment method is no longer valid, please contact your bank, card issuer, or payment service provider to confirm how the refund will be received.

12. Refund Processing Time

After a refund is approved, we usually submit the refund within 3–5 business days.

After the refund is submitted, the exact time for the funds to appear depends on the customer’s bank, credit card institution, or payment service provider.

In general, refunds may take 5–10 business days to appear in the customer’s account.

If the refund has not arrived after a reasonable period, please first contact your bank or card issuer to check the processing status. If there are still issues, you may contact us for assistance.

13. Payment Handling After Order Cancellation

If an order is successfully canceled before shipment, we will arrange a refund to the customer’s original payment method.

If the order has already entered processing, packaging, shipping label generation, or shipment, it may no longer be possible to cancel. Shipped orders must be handled according to our Return Policy and Refund Policy.

For detailed rules, please refer to:

• Cancellation Policy
• Return Policy
• Refund Policy

14. Shipping Fees, Taxes, and Payment Amount

The final order payment amount will be displayed on the checkout page.

The order amount may include:

• Product price
• Shipping fee
• Taxes
• Discounts
• Promo codes
• Other fees displayed at checkout

SOFIRABATH offers free shipping for orders over $49. For orders that do not meet the free shipping threshold, the shipping fee will be displayed on the checkout page.

If a customer uses a promo code or discount, the refund amount will be calculated based on the actual amount paid by the customer, not the original product price.

15. International Payment Notice

If you use an international bank card or a non-U.S. payment method, your payment may be subject to additional review by your bank, card issuer, or payment service provider.

International payments may involve:

• Currency conversion fees
• International transaction fees
• Card issuer handling fees
• Bank verification processes
• Payment failure or delayed confirmation

These fees and processing procedures are determined by the customer’s bank or payment institution and are not controlled by SOFIRABATH.

International orders may also incur import duties, VAT, customs clearance fees, or local taxes. Unless the checkout page clearly states that such fees are included, these fees are usually the customer’s responsibility according to the requirements of the destination country or region.

16. Payment Disputes and Chargebacks

If customers have questions about orders, delivery, returns, refunds, or product issues, please contact us first through our official customer service email.

Most order issues can be resolved through:

• Checking logistics status
• Modifying eligible unshipped order information
• Canceling eligible orders
• Reshipping missing items
• Replacing damaged or incorrect items
• Reviewing return requests
• Providing partial refund or refund solutions

If a customer directly initiates a payment dispute or chargeback with the bank or payment institution, we may need to submit relevant materials according to the payment provider’s process, including:

• Order records
• Payment records
• Product information
• Tracking number
• Proof of delivery
• Customer service communication records
• Return or refund records
• Photos or explanations submitted by the customer
• Website policy page content

During the payment dispute process, refunds may need to follow the rules of the bank or payment institution, and processing time may also be extended.

17. Anti-Fraud Reminder

Please note the following security reminders:

• Only place orders through the official SOFIRABATH website
• Do not provide bank card information to strangers
• Do not click suspicious payment links
• Do not pay for orders through unofficial channels
• Do not send full bank card numbers or security codes by email
• Do not provide one-time verification codes to anyone
• If you receive a suspicious order or payment notice, please contact us first for confirmation

If you suspect any security issue with your account, bank card, or order, please contact your bank immediately and contact us through our official email.

18. Customer Information Protection

We handle customer order, payment, shipping, and customer service information according to our Privacy Policy.

To complete orders and provide services, we may share limited information with necessary third-party service providers, such as:

• Payment service providers
• Shipping carriers
• Order processing service providers
• Website technical service providers
• Risk review or security service providers
• Customer service system providers

This information is used only for order processing, payment confirmation, delivery, after-sales service, security review, and compliance needs.

For details, please refer to our Privacy Policy.

19. Customer Responsibilities

When using the SOFIRABATH website for payment, customers should ensure that they:

• Provide true, accurate, and complete order information
• Use a payment method they are authorized to use
• Enter the correct billing address and shipping address
• Comply with payment and import regulations in their region
• Do not use fraudulent, stolen, or unauthorized payment methods
• Do not abuse refunds, chargebacks, promo codes, or promotional mechanisms
• Do not submit false claims about after-sales issues, missing items, damage, or non-receipt of products

If a customer provides false information, conducts fraudulent transactions, abuses payment disputes, or violates website policies, we have the right to cancel orders, restrict services, refuse transactions, and retain necessary records for payment provider or legal compliance processing.