Refund Policy

Last Updated: July 1, 2026

Thank you for shopping at SOFIRABATH. We want every customer to clearly understand refund conditions, refund procedures, refund timelines, and after-sales handling.

This Refund Policy applies to bath tools, body brushes, bath poufs, exfoliating gloves, washcloths, bath towels, shower care sets, SPA gift sets, and other personal care accessories purchased from the official SOFIRABATH website.

Because our products are personal cleansing and body care items, refund requests must be reviewed based on product condition, hygiene requirements, order status, return reason, and supporting evidence.

1. Refund Eligibility

Customers may request a refund in the following situations:

The product meets the return conditions and the return request is completed within the required timeframe
The product has a clear quality issue
The product was damaged during shipping
The wrong product was received
A multi-piece set or gift set is missing items clearly stated on the product page
The order was successfully canceled before shipment
The product is out of stock or cannot be shipped
Other situations confirmed by SOFIRABATH customer service as eligible for a refund

Whether a refund is approved will be reviewed based on the order status, product condition, reason for return, hygiene condition, logistics records, and supporting evidence provided by the customer.

2. Refund Request Timeframe

If you need to return a product for personal reasons, please contact us within 30 days after the product is delivered.

If the product is damaged during shipping, incorrect, missing items, or has a clear quality issue, please contact us within 3 days after the tracking status shows delivered.

Refund requests submitted after the above timeframes may not be accepted, or the handling result may be affected.

3. Situations Eligible for Refund

3.1 Product Meets Return Conditions

If the product is unused, unwashed, has not come into contact with the body, remains in its original condition, and includes the original packaging, tags, instruction cards, accessories, and free gifts, the customer may receive a refund after the return is reviewed and approved.

Personal care products must meet hygiene return requirements. Products that have been used or opened in a way that affects secondary handling usually cannot be refunded.

3.2 Product Has a Clear Quality Issue

If the product you received has a clear quality issue, please contact us within 3 days and provide clear photos and a description of the issue.

Examples include:

The product is visibly damaged
The product cannot be used normally
The material or structure is clearly abnormal
Part of a multi-piece set is clearly damaged
The product is clearly inconsistent with the page description

After review and confirmation, we will provide a refund, replacement, reshipment, or partial refund based on the actual situation.

3.3 Product Was Damaged During Shipping

If the product was damaged during shipping, please contact us within 3 days after the tracking status shows delivered and provide:

Order number
Photos of the damaged product
Photos of the outer packaging
Photos of the shipping label
Description of the issue

After review and approval, we will provide a reasonable solution, including reshipment, replacement, partial refund, or full refund.

3.4 Wrong Product Received

If the product you received does not match your order, please contact us as soon as possible.

Examples include:

You purchased exfoliating gloves but received another product
You purchased a body brush but received a different style or wrong item
You purchased a shower care set but received a single item
The received color, style, or set contents are clearly different from the order

After confirmation, we will arrange a replacement, reshipment, return, or refund based on the actual situation.

3.5 Missing Items

If you purchased a multi-piece set, shower care set, SPA gift set, or bundle product and find that an item clearly stated on the product page is missing, please contact us within 3 days.

Please provide:

Order number
Photos of all items received
Photos of the outer packaging
Description of the missing item

After review and confirmation, we may provide a reshipment of the missing item, partial refund, replacement, or another reasonable solution.

3.6 Order Successfully Canceled Before Shipment

If the order has not yet been processed, packed, or shipped, the customer may request cancellation. After cancellation is successful, we will arrange a refund.

If the order has already entered processing, packing, or shipment, it may not be possible to cancel. Shipped orders must be handled according to the Return Policy.

3.7 Product Cannot Be Shipped

If a product cannot be shipped due to inventory issues, quality inspection, shipping restrictions, or other reasons, we will contact the customer and provide an order cancellation and refund solution.

4. Non-Refundable or Partially Refundable Situations

The following situations may not be eligible for a refund, or may only be eligible for a partial refund:

The 30-day return period has passed
Shipping damage, wrong item, or missing item is reported after more than 7 days
The product has been used, washed, or has come into contact with the body
The product packaging has been opened and affects hygiene safety or secondary handling
The product has stains, odors, hair, liquid marks, or clear signs of use
Personal care products such as exfoliating gloves, bath poufs, washcloths, bath towels, and body brushes have been opened and used
Original packaging, tags, instruction cards, accessories, or free gifts are seriously missing
The product is returned without our confirmation
The package is lost or returned due to an incorrect address provided by the customer
The customer refuses delivery or does not collect the package for a long time
Final Sale, Clearance Sale, or products clearly marked as non-refundable
Gift cards, electronic coupons, or digital content
The product cannot be resold due to customer-related reasons
Problems caused by improper use, washing, storage, or intentional damage by the customer

For products that do not meet the refund conditions, we reserve the right to reject the refund request.

If the returned product condition affects further handling, such as damaged packaging, missing accessories, slight signs of use, product contamination, or failure to meet hygiene requirements, we may reject the refund or provide a partial refund based on the actual situation.

5. Refund Request Process

To request a refund, please contact us by email first:

Email: info@sofirabath.com

Please include the following information in your email:

Order number
Email address used to place the order
Recipient name
Product name requiring refund
Reason for refund
Photos showing the current condition of the product
Photos of the product packaging
If damage is involved, please provide photos of the shipping label
If missing items are involved, please provide photos of all items received
If the wrong item was received, please provide clear photos of the received product

After receiving your request, we will review the order record, logistics information, product photos, hygiene condition, and customer explanation.

Please do not return any product without our confirmation. Unauthorized returned packages may not be correctly identified or processed and may affect the refund result.

6. Refund Review After Return

If a refund requires the product to be returned, we will inspect the returned product after receiving it.

The return review usually takes 3–5 business days.

The review includes:

Whether the product is the original order item
Whether the product is within the return period
Whether the product is unused, unwashed, and has not come into contact with the body
Whether the product remains in its original condition
Whether the packaging, tags, instruction cards, accessories, and free gifts are complete
Whether the product meets hygiene return requirements for personal care items
Whether the product meets the Return Policy and Refund Policy requirements

After the review is approved, we will arrange the refund.

If the returned product does not meet the refund conditions, we will notify the customer by email. Depending on the actual situation, the product may be returned to the customer, and related shipping fees may be the customer’s responsibility.

7. Refund Method

All eligible refunds are usually returned to the customer’s original payment method.

We cannot refund to a bank card, account, or third-party payment method that is unrelated to the original order payment method.

If your original payment method is no longer valid, please contact your card issuer or payment institution to confirm how the refund will be received.

8. Refund Processing Time

After the refund is approved, we usually submit the refund within 3–5 business days.

After the refund is submitted, the exact time for the funds to appear depends on the customer’s bank, credit card institution, or payment service provider.

In general, refunds may take 5–10 business days to appear in the customer’s account.

If the refund has not arrived after a reasonable period, please first contact your bank or card issuer to check the processing status. If there are still issues, you may contact us for assistance.

9. Are Shipping Fees Refundable?

Unless the order issue is caused by SOFIRABATH or shipping damage, such as a wrong item, clear quality issue, missing item, or shipping damage, the original shipping fee is usually non-refundable.

If the customer requests a return and refund for personal reasons, such as:

Not liking the product
Changing their mind after purchase
Selecting the wrong color, style, or set
Placing the wrong order
The product has no quality issue but does not meet personal expectations
No longer needing the product

Return shipping fees are usually the customer’s responsibility, and the original shipping fee may also be non-refundable.

If the order qualified for free shipping over $49, but the final kept order amount after return no longer meets the free shipping threshold, we may deduct the original shipping cost from the refund amount based on the actual situation.

10. Refunds for Discounted Orders

If an order used a promo code, discount, promotion, spend-and-save offer, or bundle offer, the refund amount will be calculated based on the actual amount paid by the customer.

The refund will not be calculated based on the original product price, but based on the discounted amount actually paid.

If an order contains multiple products and the customer returns only part of the order, the refund amount will be calculated according to the actual paid proportion of that product in the order.

11. Partial Refunds

Partial refunds may apply in the following situations:

Product packaging is damaged or missing
Instruction cards, free gifts, or some accessories are missing
Only part of a multi-piece set is missing
The customer returns only part of the order
Additional logistics costs are incurred during package return
International orders incur unrecoverable duties, customs fees, or shipping costs
The returned product condition affects further handling but can still be partially accepted

Whether a partial refund is provided, and the partial refund amount, will be determined by us after reviewing the actual situation.

For personal care products that have been used, washed, come into contact with the body, or do not meet hygiene return requirements, we usually cannot provide a refund.

12. Refund After Order Cancellation

If the customer successfully cancels an order before it has been processed, packed, or shipped, we will arrange a refund to the original payment method.

If the order has already entered processing, packing, or shipment, we may not be able to cancel the order.

If a shipped order requires a refund, it must be handled according to our Return Policy.

If an order is proactively canceled by SOFIRABATH due to insufficient inventory, failure to pass pre-shipment inspection, address issues, payment risk, or other reasons, we will notify the customer by email and arrange a refund.

13. Refunds for Refused Packages

If a customer refuses a package without contacting us for confirmation, it does not equal successful order cancellation or a normal return.

Refused packages may result in the following fees:

Original shipping fee
Return shipping fee
Carrier handling fee
Storage fee
Other unrecoverable costs

The above fees may be deducted from the refund amount.

If the refused package is lost, damaged, destroyed, or cannot be returned during the return process, we may not be able to provide a refund.

14. International Order Refunds

International orders are also subject to this Refund Policy.

However, international orders may involve:

Import duties
VAT
Customs clearance fees
Customs handling fees
Local taxes
International return shipping fees

Unless otherwise required by law, or unless the order issue is caused by SOFIRABATH, these fees are usually non-refundable.

If the customer refuses to pay duties, refuses customs clearance, fails to cooperate with local logistics, or does not collect the package for a long time, resulting in the order being returned, destroyed, or incurring additional fees, the related fees and losses may be the customer’s responsibility and may be deducted from the refund amount.

15. Refunds for Gift Sets and Bundle Products

If you purchased a SPA gift set, shower care set, or multi-piece bundle product, the refund review will be based on the condition of the entire set.

If some items in the set have been used, opened, or do not meet hygiene return requirements, it may affect the refund result for the entire set.

If only part of the set is missing, after review and confirmation, we may provide a reshipment of the missing item, partial refund, or another reasonable solution.

Decorative props, display items, or background items shown in product images may not be included in the order unless the product page clearly states that they are included.

16. Hygiene Refund Notice for Personal Care Products

Because products sold by SOFIRABATH are used for personal bathing, body cleansing, and care, we must review the hygiene condition of returned and refunded products.

The following products usually cannot be refunded once used:

Exfoliating gloves
Bath poufs
Washcloths
Bath towels
Body brushes
Bath brushes
Shower care tools
Personal care products in SPA sets that have been opened or used

Please carefully inspect the product before using it. If the product is damaged, incorrect, missing items, or clearly abnormal, please contact us before use.

17. Payment Disputes and Chargeback Notice

If customers have questions about orders, delivery, returns, or refunds, please contact us first.

We recommend that customers contact us through customer service before initiating a dispute or chargeback with a bank or payment institution. Most order issues can be resolved through tracking inquiries, reshipment, replacement, return, or refund.

If a customer has already initiated a payment dispute, we may need to submit the following materials according to the payment institution’s process:

Order records
Payment records
Tracking information
Proof of delivery
Customer service communication records
Product photos or customer-submitted materials
Return or refund records
Website policy descriptions

During the payment dispute process, refunds may need to follow the procedures of the bank or payment institution.

18. Relationship Between Refund Policy and Return Policy

This page mainly explains refund conditions, refund amounts, refund methods, and refund timelines.

If the product needs to be returned, please also refer to our Return Policy.

Approval of a return request does not necessarily mean a full refund will be issued. The final refund amount will be determined based on product condition, hygiene requirements, return reason, original shipping fee, return shipping fee, discounts, taxes, and this Refund Policy.

19. Contact Us

If you need to request a refund or have any questions about the refund process, please contact us:

Phone Number: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT

We will provide assistance as soon as possible.