Last Updated: July 1, 2026
Welcome to SOFIRABATH. Please read these Terms of Service carefully before using this website, browsing products, placing an order, or completing payment.
SOFIRABATH is an online store for bath care and body cleansing products. We mainly offer bath tools, body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, shower care sets, spa gift kits, and other personal care accessories.
By accessing this website, purchasing products, or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.
1. Website Use
This website is used to display and sell bath care, body cleansing, and personal care products, including but not limited to:
• Body Brushes
• Shower Poufs
• Exfoliating Gloves
• Exfoliating Bath Towels
• Bath Towels
• Shower Care Sets
• Spa Gift Kits
• Other bath care tools and accessories
This website may only be used for lawful browsing, shopping, order placement, payment, order inquiries, customer service, and after-sales support.
2. Eligibility
By using this website, you confirm that:
• You have reached the legal shopping age in your region
• The information you provide is true, accurate, and complete
• You are authorized to use the payment method provided
• You will not use this website in a fraudulent, false, malicious, or illegal manner
• You agree to comply with these Terms of Service and other policies published on this website
If you use this website on behalf of a company, organization, or other entity, you confirm that you have the authority to accept these Terms of Service on behalf of that entity.
3. Product Information
We do our best to ensure that product names, images, descriptions, specifications, colors, sizes, prices, inventory, and set contents displayed on the website are accurate and clear.
However, due to lighting, screen settings, production batches, measurement methods, or supplier differences, the actual color, texture, size, packaging, or details of the product may vary slightly from what is shown on the product page.
For bath care products, the following reasonable differences may occur:
• Slight differences in product color shade
• Slight differences in fiber texture, bristle density, or surface details
• Minor manual measurement differences in size
• Slight packaging differences between batches
• Decorative props shown in product images may not be included in the order
• Set contents are subject to the Included Items clearly listed on the product page
Customers should carefully review the size, material, color, included items, usage instructions, and care recommendations on the product page before placing an order.
4. Personal Care Product Notice
Products sold by SOFIRABATH are bath care, body cleansing, and personal care items.
These products may come into direct contact with the skin, body, or bathroom environment. Customers should carefully inspect the product condition before use. If the product is damaged, incorrect, missing parts, or clearly abnormal, please contact us before using it.
Products that have been used, washed, contacted the body, or opened in a way that affects hygiene safety or resale handling are usually not eligible for return or refund, unless otherwise required by applicable law or unless we confirm after review that the product has an obvious quality issue, was sent incorrectly, is missing parts, or was damaged during shipping.
5. Usage Advice and Disclaimer
Products from SOFIRABATH are suitable for general bathing, body cleansing, and daily personal care use.
We do not describe ordinary bath tools, exfoliating gloves, body brushes, exfoliating bath towels, or spa sets as medical products, treatment products, or products that can improve specific health conditions, unless clearly supported on the product page.
Customers should choose suitable products based on their own skin condition, usage habits, and personal needs.
If you have sensitive skin, skin conditions, allergies, wounds, inflammation, or other health concerns, please use caution before using any exfoliating, cleansing, or body care tools. Consult a professional if necessary.
Problems caused by improper use, excessive rubbing, incorrect cleaning, improper storage, or personal skin reactions are usually not considered product quality issues.
6. Prices and Promotions
Product prices displayed on the website are subject to the checkout page.
We may offer coupon codes, discounts, spending-based offers, limited-time promotions, bundle discounts, or free shipping promotions from time to time.
Promotions may be subject to the following restrictions:
• Valid period
• Selected products only
• Minimum purchase amount
• Cannot be combined with other offers
• Usage limits per customer
• Not applicable to taxes, shipping fees, or certain products
• Not applicable to Final Sale or Clearance items
If an order uses a coupon code or discount, the refund amount will be calculated based on the actual amount paid by the customer, not the original product price.
We reserve the right to modify, suspend, or end promotions, but we will not unreasonably affect valid orders that have already been successfully paid and confirmed.
7. Order Submission and Confirmation
After you submit an order and complete payment on this website, the system may automatically send an order confirmation email.
An order confirmation email means that we have received your order request, but it does not mean that the order has been shipped or finally fulfilled.
We reserve the right to cancel, suspend, or refuse an order under the following circumstances:
• Product is out of stock
• Product price or information is displayed incorrectly
• Delivery address cannot be served
• Order information is incomplete
• Payment is unsuccessful or abnormal
• The order involves fraud, risk, or suspicious activity
• Customer cannot cooperate with order confirmation
• Product does not pass pre-shipment inspection
• Bundle product is missing required accessories
• The order cannot be fulfilled due to legal, logistics, payment, or compliance reasons
If an order is canceled and the customer has already completed payment, we will arrange a refund to the original payment method based on the actual order status.
8. Payment and Transaction Security
When submitting payment, customers should ensure that their payment information is true and lawful, and that they are authorized to use the payment method provided.
Payments may be processed by third-party payment service providers. SOFIRABATH does not store complete card numbers, card security codes, or full payment credentials on its own servers.
If a payment provider, bank, or risk control system indicates that an order may involve abnormal risk, we may suspend order processing and request necessary order confirmation information from the customer, or cancel the order and issue a refund depending on the situation.
SOFIRABATH will not ask customers by email, phone, or SMS to provide complete card numbers, security codes, payment passwords, bank account passwords, or one-time verification codes.
9. Shipping and Delivery
Orders from SOFIRABATH are fulfilled from locations within the United States.
After successful payment, orders are usually processed within 1–2 business days.
For orders within the United States, the estimated delivery time after shipment is usually 3–7 business days.
If international shipping is available, the estimated delivery time after shipment is usually 7–20 business days, depending on the destination country, customs clearance, local logistics, and carrier arrangements.
Delivery times are estimates and are not guaranteed delivery dates. The following situations may cause delivery delays:
• Severe weather
• Holiday shipping peaks
• Carrier delays
• Customs inspections
• Incorrect or incomplete address
• Delivery to remote areas
• Force majeure events
Customers are responsible for providing accurate, complete, and deliverable shipping information before placing an order. Delays, returns, or losses caused by incorrect, incomplete, or undeliverable addresses provided by the customer may be the customer’s responsibility.
For detailed rules, please refer to our Shipping Policy.
10. Free Shipping Notice
SOFIRABATH offers free shipping for orders with a value of $49 or more.
The free shipping threshold is usually based on the order merchandise subtotal and does not include taxes, import fees, additional service fees, or other extra charges.
If a customer makes a partial return and the final retained order amount no longer meets the free shipping requirement, we may deduct the original shipping cost from the refund amount depending on the situation.
Specific rules are subject to our Shipping Policy and Refund Policy.
11. International Orders, Duties, and Taxes
For international orders, the destination country or region may charge import duties, value-added tax, customs clearance fees, customs handling fees, or other local charges.
Unless the checkout page clearly states that these fees are included, such fees are not included in the product price or shipping fee charged by this website.
Customers are responsible for any duties, taxes, and customs-related fees charged by the destination country or region.
If a customer refuses to pay duties, refuses customs clearance, fails to cooperate with the local carrier, or does not collect the package for a long period, resulting in return, delay, destruction, or additional fees, the related losses may be borne by the customer.
12. Order Cancellation
If customers need to cancel an order, please contact us as soon as possible after placing the order.
If the order has not yet been processed, packed, or shipped, we will do our best to assist with cancellation and arrange a refund.
If the order has already entered processing, packing, shipping label creation, or shipment, cancellation may no longer be possible. Shipped orders must be handled according to the return policy.
For detailed rules, please refer to our Cancellation Policy.
13. Returns and Refunds
We accept eligible return requests.
Customers may usually request a return within 30 days after the product is delivered. Products must remain unused, unwashed, and not in contact with the body, and must include the original packaging, tags, instruction cards, accessories, and gifts.
If the product is damaged during shipping, incorrect, missing parts, or has an obvious quality issue, customers should contact us within 3 days after the tracking shows delivery and provide the order number, product photos, outer packaging photos, shipping label photos, and a description of the issue.
Because this website sells personal care and bath cleansing products, items that have been used, washed, contacted the body, or opened in a way that affects hygiene safety or resale handling are usually not eligible for return or refund.
Refunds are usually returned to the customer’s original payment method. Refund review, refund amount, original shipping fees, return shipping fees, partial refunds, and non-refundable situations will be handled according to our Refund Policy.
For detailed rules, please refer to:
• Return Policy
• Refund Policy
14. Damaged, Incorrect, or Missing Items
If the product you receive has any of the following issues, please contact us within 3 days after the tracking shows delivery:
• Product was damaged during shipping
• Wrong product was received
• A multi-piece set is missing items listed on the product page
• Outer packaging is seriously damaged and affects product condition
• Product clearly does not match the order contents
• Product has an obvious quality issue
Please provide the following materials:
• Order number
• Product photos
• Outer packaging photos
• Shipping label photos
• Photos of all items received
• Description of the issue
We will review the situation and provide a reasonable solution, which may include reshipment, replacement, partial refund, or full refund.
Issues reported more than 7 days after delivery may affect the after-sales handling result.
15. Customer Accounts and Information Accuracy
If this website provides account features, customers are responsible for keeping their account login information secure.
Customers agree to provide true, accurate, and complete information when placing an order, registering, subscribing, or contacting us.
If the information provided by the customer is incorrect, incomplete, or cannot be verified, it may result in order delays, cancellation, delivery failure, or limited after-sales support.
We reserve the right to restrict, suspend, or terminate related accounts or orders if abnormal, false, fraudulent, or improper use is found.
16. Prohibited Conduct
Customers must not engage in the following conduct when using this website:
• Place orders using false identities, false addresses, or false payment information
• Conduct fraud, unauthorized transactions, money laundering, or stolen-payment activity
• Interfere with website systems, security features, or payment processes
• Abuse the website using bots, crawlers, or automated tools
• Upload or spread malicious code, viruses, or harmful content
• Infringe others’ intellectual property rights, privacy rights, or legal rights
• Copy, resell, alter, or misuse website content
• Abuse return, refund, chargeback, or promotion mechanisms
• Submit false after-sales photos, false missing-item claims, or false damage claims
• Use this website in an illegal, misleading, malicious, or harmful manner
If we discover suspicious, fraudulent, or improper conduct, we reserve the right to cancel orders, restrict services, refuse transactions, retain relevant records, and provide information to payment providers, logistics carriers, or relevant authorities when necessary.
17. Website Content and Intellectual Property
The text, images, page design, product displays, brand names, icons, layouts, policy content, and other materials on this website are owned by or licensed to SOFIRABATH or relevant rights holders.
Without our written permission, no one may copy, modify, distribute, sell, repost, scrape, or use such content for commercial purposes.
Customers may access and use website content for personal shopping and browsing purposes, but may not use website content for infringement, competitive purposes, or other unauthorized commercial purposes.
18. User-Submitted Content
If customers submit reviews, photos, feedback, suggestions, issue descriptions, or other content to us, they confirm that the submitted content is true, lawful, and does not infringe any third-party rights.
To the extent permitted by law, customers agree that we may use their non-sensitive feedback for customer service, order processing, after-sales review, product improvement, or website display.
Customers must not submit illegal, false, malicious, offensive, infringing, misleading, or inappropriate content.
We reserve the right to delete or refuse to display such content.
19. Third-Party Services and Links
This website may use or link to third-party services, such as payment services, logistics tracking, email services, data analytics tools, social media platforms, or other technical services.
Third-party services are governed by their own terms of service and privacy policies.
We are not responsible for third-party websites, third-party systems, third-party policies, or third-party actions beyond the extent required by law.
Customers are advised to read the relevant terms and privacy policies before using third-party services.
20. Service Availability
We do our best to keep the website operating normally, but we cannot guarantee that the website will always be uninterrupted, error-free, or completely secure.
The following situations may cause website service interruption or abnormalities:
• System maintenance
• Technical failures
• Network issues
• Third-party service interruptions
• Payment system abnormalities
• Security risk handling
• Force majeure events
We reserve the right to modify, suspend, or terminate part of the website functions at any time.
21. Disclaimer
The bath care and body cleansing products sold by SOFIRABATH are suitable for general personal care and daily cleansing use.
We do not describe ordinary bath tools, body brushes, exfoliating gloves, shower poufs, exfoliating bath towels, bath towels, or spa sets as medical products, treatment products, or products that guarantee specific body effects, unless clearly supported on the product page.
Customers should choose suitable products based on their own skin condition, usage habits, sensitivity level, and personal needs.
To the extent permitted by law, we are not responsible for problems caused by improper use, excessive rubbing, incorrect washing, improper storage, personal skin sensitivity, external environment, or human-caused damage.
22. Limitation of Liability
To the extent permitted by law, SOFIRABATH is not liable for indirect, incidental, special, or consequential losses caused by the use or inability to use this website, product purchases, delivery delays, third-party service issues, incorrect customer information, or uncontrollable events.
If liability arises from an order, our liability will usually not exceed the amount actually paid by the customer for the relevant order.
This clause does not exclude any liability that cannot be limited or excluded under applicable law.
23. Indemnification
If a customer causes SOFIRABATH to suffer losses, claims, expenses, or legal liabilities due to violation of these Terms of Service, violation of laws, provision of false information, abuse of website services, infringement of third-party rights, submission of false after-sales requests, or fraudulent conduct, the customer agrees to bear corresponding indemnification responsibility to the extent permitted by law.
24. Force Majeure
If events beyond our reasonable control cause order delays, service interruptions, or inability to fulfill obligations, we are not responsible beyond the extent required by law.
Force majeure events include but are not limited to:
• Natural disasters
• Severe weather
• War, riots, or social events
• Epidemics or public health events
• Government restrictions or customs policies
• Logistics carrier interruptions
• Network, payment, or technical service failures
• Supply chain abnormalities
• Other unforeseeable or uncontrollable events
We will do our best within a reasonable scope to assist customers with affected orders.
25. Privacy Protection
We value the protection of customers’ personal information.
For details on how we collect, use, store, and protect customer information, please refer to our Privacy Policy.
By using this website, you understand that we may process information related to orders, delivery, payment, customer service, and website security according to the Privacy Policy.
26. Governing Law
Subject to any mandatory consumer protection laws in the customer’s location, these Terms of Service and matters related to the use of this website are governed by applicable laws of the United States and the laws applicable to our place of business.
If the laws of your region provide non-waivable consumer rights, these Terms of Service will not limit those statutory rights.
27. Dispute Resolution
If you have any questions about orders, products, delivery, returns, refunds, cancellations, or these Terms of Service, please contact us first.
We encourage customers to resolve issues through customer service channels first. Most order issues can be handled through logistics inquiries, reshipment, replacement, return, refund, or other reasonable solutions.
If a customer directly files a dispute or chargeback with a bank or payment provider, we may need to submit order records, payment records, logistics tracking, delivery proof, customer communication records, and relevant policy explanations.
28. Changes to These Terms
We may update these Terms of Service from time to time based on business operations, legal requirements, website functions, or service changes.
Updated terms will be posted on this page with the latest update date.
By continuing to use this website, customers accept the updated Terms of Service.
29. Contact Us
If you have any questions about these Terms of Service, order services, or website use, please contact us:
Phone: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT
We will provide assistance as soon as possible.