Order Tracking

Last Updated: July 1, 2026

Thank you for shopping at SOFIRABATH. We want every customer to clearly understand order processing, shipment, and delivery status.

SOFIRABATH is an online store for bath care and body cleansing products, offering bath tools, body brushes, bath poufs, exfoliating gloves, washcloths, bath towels, shower care sets, SPA gift sets, and other personal care accessories.

This page explains how to track your order, how long tracking information may take to update, and what to do if you experience a delivery issue.

1. How to Track Your Order

After your order has been shipped, we will send a shipping confirmation email to the email address used when placing the order.

The shipping confirmation email usually includes:

  • Order number
  • Tracking number
  • Shipping carrier information
  • Tracking link
  • Shipped item details

You can check your package status through the tracking link in the shipping email.

If an order tracking form is available on our website, you may also enter your order number, email address, or tracking number on this page to check the delivery progress.

2. Order Processing Time

After payment is successfully completed, we usually process orders within 1–2 business days.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Because SOFIRABATH sells bath care and personal cleansing products, some orders may require product verification, packaging inspection, or set-content confirmation before shipment, such as:

  • Whether bath poufs, exfoliating gloves, body brushes, and other items match the order
  • Whether shower care sets or SPA gift sets include the items stated on the product page
  • Whether the product packaging is suitable for shipping
  • Whether the shipping address and order information are complete

During promotions, holidays, peak order periods, address issues, or when products require additional packaging, order processing time may be slightly extended.

3. Tracking Information Updates

After a tracking number is generated, the carrier system usually needs 24–72 hours to update tracking information.

If you have just received a tracking number but cannot find tracking records yet, it may be due to the following reasons:

  • The package has not yet received its first carrier scan
  • The carrier system is still syncing the information
  • Tracking updates are delayed
  • The package is being transferred from the warehouse to the carrier
  • Tracking updates may be slower during weekends or holidays

This is usually normal. Please allow some time for the logistics system to update.

4. Estimated Delivery Time

Delivery time starts from the date the order is shipped and does not include order processing time.

Orders within the United States
After shipment, U.S. orders are usually estimated to arrive within 3–7 business days.

International Orders
If international shipping is supported, international orders are usually estimated to arrive within 7–20 business days after shipment.

International orders may be affected by customs clearance, local logistics efficiency, holidays, and carrier arrangements in the destination country.

Please note that the above timeframes are estimated delivery times and are not guaranteed delivery dates. Weather, peak shipping seasons, carrier delays, customs inspections, incorrect addresses, or events beyond our control may cause delivery delays.

5. Why Has My Order Not Shipped Yet?

If your order still shows as processing, it may be due to one of the following reasons:

  • The order is still within the normal processing time
  • Products are being prepared, packed, or inspected
  • Set products are being checked for included items
  • The shipping address needs further confirmation
  • High order volume has extended processing time
  • Weekends or U.S. public holidays have caused processing to be postponed
  • Payment information or order details require further verification

If your order has exceeded the normal processing time and you still have not received a shipping notification, please contact us. We will help check the order status.

6. Why Has My Tracking Information Not Updated for a Long Time?

Tracking information may stop updating for some time due to the following reasons:

  • The carrier has not scanned the package in time
  • The package is in transit between facilities
  • The logistics system is experiencing update delays
  • Holidays or shipping peak periods are slowing down processing
  • Weather, traffic, or other uncontrollable factors are affecting delivery
  • International orders may be under customs clearance or waiting for local carrier acceptance

If tracking information has not updated for more than 3 business days, you may contact us with your order number and tracking number. We will assist with the inquiry.

7. Tracking Shows Delivered but I Have Not Received the Package

If the tracking status shows delivered but you have not actually received the package, please first check the following places:

  • Front door, porch, garage, or side entrance
  • Mailbox or parcel locker
  • Apartment front desk, property office, or mailroom
  • Whether a neighbor or household member received it on your behalf
  • Whether the shipping address was entered correctly

If you still cannot locate the package, please contact us within 3 days after the tracking status shows delivered and provide your order number and a description of the situation.

We will assist in checking the logistics records. However, if the carrier records show that the package was successfully delivered to the address provided by the customer, we may not be able to directly assume responsibility for the lost package. We will provide reasonable assistance based on the carrier’s investigation results.

8. What Should I Do If My Package Is Delayed?

If your package has not arrived after the estimated delivery time, please contact us and provide the following information:

  • Order number
  • Email address used to place the order
  • Tracking number
  • Recipient name
  • Screenshot of the current tracking status
  • Description of the issue

We will help review the tracking information and determine whether further investigation is needed based on the carrier records.

Please note that a delivery delay does not necessarily mean the package is lost. Some orders may be delayed due to holidays, weather, customs clearance, carrier scan delays, or shipping peak periods.

9. Incorrect Address or Address Modification

If you notice that the shipping address is incorrect, please contact us as soon as possible.

If the order has not yet been processed, packed, or shipped, we will do our best to help modify the address.

However, if the order has already entered processing, packing, tracking number generation, or shipment, we may no longer be able to change the shipping address.

Delays, returned packages, lost packages, or reshipping costs caused by an incorrect, incomplete, or undeliverable address provided by the customer may be the customer’s responsibility.

10. Split Shipments

If your order contains multiple items, such as bath poufs, body brushes, exfoliating gloves, washcloths, bath towels, shower care sets, SPA gift sets, or other care accessories, your order may be shipped in separate packages.

In this case, you may receive multiple tracking numbers.

If you receive only part of your order, please first check whether there are other tracking numbers still in transit. If you have any questions, please contact us for assistance.

11. Received a Damaged Package

If the outer packaging is damaged when you receive the package, or if the product was damaged during shipping, please contact us within 3 days after the tracking status shows delivered.

Please provide the following information:

  • Order number
  • Photos of the damaged product
  • Photos of the outer packaging
  • Photos of the shipping label
  • Overall photos of the items received
  • Description of the issue

If the item is a shower care set, SPA gift set, or multi-piece set, please try to photograph all items received so that we can determine whether there are missing items, incorrect items, or shipping damage.

We will review the situation and provide a reasonable solution, such as reshipment, replacement, partial refund, or refund.

12. What If Items Are Missing from a Set?

If you purchased a shower care set, SPA gift set, or other multi-piece bundle and find that an item stated on the product page is missing, please contact us within 3 days after the tracking status shows delivered.

Please provide:

  • Order number
  • Photos of all items received
  • Photos of the outer packaging
  • Description of the missing item
  • Set information shown on the product page or order

We will verify the order and product contents, then arrange a reshipment of the missing item, partial refund, or another reasonable solution based on the actual situation.

Please note that decorative props, display items, or background items shown in product images may not be included in the order unless the product page clearly states that they are included.

13. What If I Did Not Receive an Order Confirmation Email?

If you did not receive an order confirmation email after placing your order, please first check:

  • Spam or junk mail folder
  • Promotions or advertising email folder
  • Whether the email address entered during checkout was correct
  • Whether the payment was successfully completed
  • Whether your email provider blocked system emails

If you still cannot find the confirmation email, please contact us and provide your name, order email, payment time, or other information that may help us locate your order.

14. International Order Tracking Information

If international shipping is supported, international orders may go through several stages during transit, such as:

  • Export processing
  • International transportation
  • Customs clearance in the destination country
  • Local carrier acceptance
  • Last-mile delivery

During customs clearance or cross-border transfer, tracking information may temporarily stop updating. This does not necessarily mean the package is lost.

If your international order has not updated for a long time, please contact us for assistance.

Please note that international orders may incur import duties, VAT, customs clearance fees, or other local charges. Such fees are usually the customer’s responsibility according to the requirements of the destination country or region.

15. Receiving Reminder for Personal Care Products

SOFIRABATH sells personal care products such as exfoliating gloves, bath poufs, washcloths, bath towels, body brushes, bath brushes, and care sets.

Please inspect the product condition as soon as possible after receiving your order.

If you find that an item is damaged, incorrect, missing, or clearly abnormal, please contact us before using it.

Products that have been used, washed, come into contact with the body, or have packaging opened in a way that affects hygiene safety or secondary handling usually cannot be returned or refunded, unless otherwise required by law or unless we confirm after review that there is a clear quality issue, incorrect item, missing item, or shipping damage.

16. Contact Us for Order Inquiries

If you need to check your order status, tracking information, or delivery issue, please contact us:

Phone Number: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT

To help us handle your request faster, please include the following information in your email:

  • Order number
  • Email address used to place the order
  • Recipient name
  • Tracking number
  • Description of the issue
  • Clear photos if the issue involves damage or missing items

We will provide assistance as soon as possible.