Last Updated: July 1, 2026
Thank you for visiting SOFIRABATH.
SOFIRABATH is an online store for bath care and body cleansing products. We mainly offer bath tools, body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, shower care sets, spa gift kits, and other personal care accessories.
If you have any questions about products, orders, shipping, returns, refunds, order cancellations, or after-sales service, please feel free to contact us through the methods below.
1. Customer Service Email
For questions about orders, shipping, returns, refunds, product issues, or after-sales service, please email us at:
Email: info@sofirabath.com
To help us handle your request faster, please include as much of the following information as possible in your email:
• Order number
• Email used to place the order
• Recipient name
• Product name you are asking about
• Description of the issue
• Clear photos if the issue involves damage, wrong items, or missing items
• Tracking number if the issue involves shipping
We will review the information you provide and reply as soon as possible.
2. Customer Service Phone
You may also contact us by phone:
Phone: +1 (712) 204-0976
If the phone line is temporarily unavailable, we recommend contacting us by email and leaving your order number and issue description. Email usually helps us check order details, shipping records, product photos, and after-sales records more efficiently.
3. Office Address
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Please note: this address is our office contact address and may not be the return warehouse address.
If you need to return an item, please do not send the product directly to the office address without confirmation. Different products may need to be returned to different processing locations. Please contact us by email first and obtain return instructions before arranging a return shipment.
4. Customer Service Hours
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT
During weekends and U.S. public holidays, customer service replies may be delayed. We will handle your request as soon as possible after business hours resume.
5. Response Time
We usually reply to customer emails within 1–2 business days.
During promotions, holidays, order peaks, or logistics disruptions, response times may be slightly longer.
To help us identify your issue faster, we recommend including the issue type in your email subject line, such as:
• Order Status
• Shipping Question
• Return Request
• Refund Request
• Cancellation Request
• Damaged Item
• Missing Item
• Wrong Item Received
• Product Question
6. Product Questions
If you have questions about product materials, sizes, usage methods, suitable scenarios, or set contents, you may contact us before placing an order.
To help us recommend the right product more quickly, please include:
• The product name or link you are interested in
• Whether you are asking about body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, or care sets
• Whether you want to confirm size, material, color, or set contents
• Whether the item is for personal use or as a gift
• Any special use scenario, such as daily shower use, travel, gift sets, or household backup
We will provide clear reference information based on the product page.
Please note that we cannot provide medical advice. If you have sensitive skin, allergies, wounds, inflammation, or other health concerns, please use caution before using exfoliating products, body brushes, or care tools. Consult a professional if necessary.
7. Order Status Inquiries
If you would like to check your order status, please first review your order confirmation email or shipping notification email.
After successful payment, orders are usually processed within 1–2 business days.
After your order is shipped, you will usually receive tracking information. Tracking information may take 24–72 hours to update in the carrier’s system.
If your order has not been updated for a long time, please contact us and provide your order number and order email. We will help check the order status.
8. Shipping Issues
Please contact us if your package has any of the following issues:
• Tracking has not updated for a long time
• Package has not arrived after the estimated delivery time
• Tracking shows delivered, but the package was not received
• Package was returned
• Shipping address was entered incorrectly and needs to be changed
• Outer packaging is visibly damaged upon delivery
Please note that if an order has already entered processing, packing, or shipment, we may not be able to change the shipping address. Shipping issues caused by an incorrect or incomplete address provided by the customer may require the customer to bear related costs.
9. Damaged, Missing, or Wrong Items
If the bath tools, body brushes, shower poufs, exfoliating gloves, exfoliating bath towels, bath towels, care sets, or spa gift kits you receive have any of the following issues, please contact us within 3 days after the tracking shows delivery:
• Product was damaged during shipping
• Wrong product was received
• A set is missing items listed on the product page
• Outer packaging is seriously damaged and affects product condition
• Product clearly does not match the order contents
• Product has an obvious quality issue
Please include the following in your email:
• Order number
• Product photos
• Outer packaging photos
• Shipping label photos
• Photos of all items received
• Description of the issue
We will review the situation and provide a reasonable solution, such as resending the missing item, replacing the product, issuing a partial refund, or issuing a refund.
10. Return and Refund Questions
If you need to request a return or refund, please contact us first to confirm whether your order is eligible.
Please do not return products without confirmation. Unauthorized return packages may not be properly identified or processed.
When requesting a return or refund, please provide:
• Order number
• Email used to place the order
• Reason for return or refund
• Photos showing the current condition of the product
• Whether the product has been opened, used, washed, or contacted the body
• Whether the original packaging, tags, instruction cards, accessories, and gifts are complete
• Outer packaging photos if the issue involves shipping damage
• Photos of the received items if the issue involves wrong or missing items
We will review your request according to our Return Policy and Refund Policy .
Because SOFIRABATH sells personal care and body cleansing products, items that have been used, washed, contacted the body, or opened in a way that affects hygiene safety or resale handling are usually not eligible for return or refund, unless otherwise required by law or unless we confirm after review that the product has an obvious quality issue, was sent incorrectly, is missing parts, or was damaged during shipping.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed, packed, or shipped, we will do our best to assist with cancellation and arrange a refund.
If the order has already entered processing, packing, shipping label creation, or shipment, cancellation may no longer be possible. Shipped orders must be handled according to the return policy.
When requesting order cancellation, please provide:
• Order number
• Email used to place the order
• Recipient name
• Product you want to cancel
• Reason for cancellation
12. Payment and Security Reminder
To protect your account and payment security, please do not provide the following sensitive information to anyone by email, SMS, or phone:
• Full bank card number
• Credit card security code
• Payment password
• Bank account password
• One-time verification code
• Other sensitive payment credentials
SOFIRABATH will not ask you to provide complete bank card information or payment passwords by email, phone, or SMS.
If you receive a suspicious payment request, please confirm it through our official contact methods first.
13. After-Sales Handling Principles
We handle after-sales requests based on order status, shipping records, product photos, customer descriptions, and website policies.
Common solutions may include:
• Assisting with shipping inquiries
• Updating information for orders that have not yet shipped
• Canceling eligible orders
• Providing return instructions
• Reviewing refund requests
• Resending missing items
• Replacing products damaged during shipping
• Offering a reasonable partial refund solution
• Assisting with order abnormalities or payment disputes
All after-sales handling must comply with our Shipping Policy , Return Policy , Refund Policy , and Cancellation Policy .
14. Contact Information Summary
If you have any questions, please contact us through the following methods:
Phone: +1 (712) 204-0976
Email: info@sofirabath.com
Office Address: 1609 Jones Street Apt 1, Sioux City, Iowa 51105, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT
We will provide assistance as soon as possible and work to make your shopping experience clearer, safer, and smoother.